Terms of service
Terms of Service
Terms & Conditions
These Terms & Conditions apply to all purchases and use of rawbalmco.com. By accessing or purchasing from our website you agree to the terms outlined below.
General Information
Raw Balm Co. provides raw and natural skincare products for personal use through our online store. We reserve the right to update, modify, or discontinue products, services, or website content at any time without prior notice.
All information on this website is provided for general informational purposes only and may be updated or corrected when necessary.
Orders & Payments
When placing an order you agree that all information provided is accurate and complete. Orders are subject to availability and acceptance.
We accept secure payments through all major payment providers including Visa, Mastercard, American Express, Discover, and Shop Pay. All payments are processed through encrypted payment gateways to ensure the security of your personal and financial information at all times.
Shipping & Delivery
Order Cut-Off Time: 12:00 PM Pacific Standard Time (PST), Monday–Friday (excluding public holidays).
Orders placed before the cut-off time begin processing the same business day. Orders placed after the cut-off time or on weekends and public holidays begin processing the next available business day.
All orders require 1–3 business days for handling and preparation before shipment. Shipping is free on all orders.
Transit times vary by destination:
- USA: typically 4–10 business days after shipment
- UK, Australia, Canada, and New Zealand: typically 4–14 business days after shipment
Total delivery time includes processing time plus transit time.
Every shipment includes a tracking number sent to your email address. If delivery cannot be completed the carrier may redirect the package to a nearby pickup location.
International orders may be subject to customs duties or taxes which are the responsibility of the customer.
For full shipping details please review our Shipping Policy at rawbalmco.com/policies/shipping-policy
Returns, Refunds & Exchanges
All returns, exchanges, and refund eligibility are governed by our Refund Policy.
Customers have 60 days from their delivery date to initiate a return request. Once a return is received and inspected we will notify you of approval or rejection. Approved refunds are issued to the original payment method and may take 1–15 business days to appear depending on your payment provider.
Return shipping costs are the responsibility of the customer unless otherwise agreed.
For complete details please review our Refund Policy at rawbalmco.com/policies/refund-policy
Order Changes & Cancellations
Address changes or order cancellations can be requested before an order has been dispatched. Once an order has shipped it will be handled in accordance with our Refund Policy.
Please contact us as early as possible at support@rawbalmco.com if you need to make any changes to your order.
Privacy & Data Protection
Your privacy is important to us. By using this website you acknowledge that your personal data may be collected and processed as described in our Privacy Policy.
Please review our Privacy Policy at rawbalmco.com/policies/privacy-policy
Intellectual Property
All content on this website including text, graphics, logos, images, and product formulations is the property of Raw Balm Co. LLC and may not be copied, reproduced, distributed, or used in any form without prior written permission from Raw Balm Co.
Customer Support
Support Hours:
- Monday–Friday: 9:00 AM – 5:00 PM EST
- Saturday–Sunday: Closed
- Public Holidays: Closed
📧 Email: support@rawbalmco.com
Our support team aims to respond to all inquiries within 24 hours during standard business days. We are committed to making sure every Raw Balm Co. customer receives the help they need promptly and professionally.